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rhughes
rhughes
New Member
February 10, 2022
Question

Issues with EMS Server

  • February 10, 2022
  • 1 reply
  • 1546 views

Made the mistake of in-place upgrading my EMS server to Windows Server 2022

 

This seemed to remove my license file and the hardware ID disappeared so Forti support tell me I must have installed a trial.

Thought I'd be clever and uninstall EMS and reinstall to hopefully generate a new ID to get my license file sorted out, but I cannot get the installer to work, rolls itself back on the SQL Server 2017 step.

Has anyone else encountered this or similar? Any steps to fix?

    1 reply

    Anthony_E
    Staff
    Anthony_E
    Staff
    February 16, 2022

    Hello,

     

    May I propose you to have a look in our Knowledge Base articles linked to FortiClient EMS?

     

    https://community.fortinet.com/t5/FortiClient/tkb-p/TKB10?pageNum=1

     

    When you select this link, you can make some research on EMS and the solution can be inside.

     

    Regards,

    Best Regards
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