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sucrero
sucrero
New Member
October 20, 2018
Question

IPsec VPN Connection Failure

  • October 20, 2018
  • 1 reply
  • 10153 views

Hello, I'm new at this. I worked with a company connecting through an IPsec VPN, I could connect for a little over a month. But now I see the error that shows the image. According to what I can understand in that message is that the user or the shared key are wrong. my question is Can it be some other error? Can I prove it to the Fortinet administrator?

I reside in a country other than the company.

I hope you can guide me,

regards

1 reply

ede_pfau
SuperUser
ede_pfau
SuperUser
October 20, 2018

I'd say the admin could debug this easily. You only have to arrange to dial in at a specific time so that the admin can look up the logs.

Depending on the version of FortiClient you can enable debug logging in the Help menu. You could post that here (as text, please).

sucrero
sucreroAuthor
New Member
October 21, 2018

thank you. we were able to solve, it was the shared key.

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