Install Issue New computer

Question

Trying to install Forticlient 6.0 or 6.2 or 6.4 new Windows 10 home (64bit) surface. All windows updates applied. Ran the installers as administrator. The installer gets to the drivers install and just begins rollback. Any suggestions on how to get the program installed?

Relevant log seems to be:

1: [14:38:53]: FCSetupWx: C:\Program Files (x86)\Common Files\Fortinet\FortiClient\FortiFilter\FortiFilter.inf 1: [14:38:53]: FCSetupWx: 1: [14:38:53]: FCSetupWx: ----- 1: [14:38:53]: FCSetupWx: DriverErrorStatus=0 1: [14:38:53]: FCSetupWx: install_vnic_NDIS6 1: [14:38:53]: FCSetupWx: DIFx Event: 00000001 ENTER: DriverPackageInstallW 1: [14:38:53]: FCSetupWx: DIFx Event: 00000003 (Win32 Err = 00000000) System does not work under WOW64 and requires 64-bit version. 1: [14:38:53]: FCSetupWx: DIFx Event: 00000001 RETURN: DriverPackageInstallW (0xE0000235) 1: [14:38:53]: FCSetupWx: DriverPackageInstall(C:\Program Files (x86)\Common Files\Fortinet\FortiClient\ftvnic\ft_vnic.inf) failed (0) (err = -536870347) 1: [14:38:54]: FCSetupWx: DIFx Event: 00000001 ENTER: DriverPackageInstallW 1: [14:38:54]: FCSetupWx: DIFx Event: 00000003 (Win32 Err = 00000000) System does not work under WOW64 and requires 64-bit version. 1: [14:38:54]: FCSetupWx: DIFx Event: 00000001 RETURN: DriverPackageInstallW (0xE0000235) 1: [14:38:54]: FCSetupWx: DriverPackageInstall(C:\Program Files (x86)\Common Files\Fortinet\FortiClient\ftvnic\ft_vnic.inf) failed (0) (err = -536870347) 1: [14:38:55]: FCSetupWx: DIFx Event: 00000001 ENTER: DriverPackageInstallW 1: [14:38:55]: FCSetupWx: DIFx Event: 00000003 (Win32 Err = 00000000) System does not work under WOW64 and requires 64-bit version. 1: [14:38:55]: FCSetupWx: DIFx Event: 00000001 RETURN: DriverPackageInstallW (0xE0000235) 1: [14:38:55]: FCSetupWx: DriverPackageInstall(C:\Program Files (x86)\Common Files\Fortinet\FortiClient\ftvnic\ft_vnic.inf) failed (1) (err = -536870347) 1: [14:38:56]: FCSetupWx: DIFx Event: 00000001 ENTER: DriverPackageInstallW 1: [14:38:56]: FCSetupWx: DIFx Event: 00000003 (Win32 Err = 00000000) System does not work under WOW64 and requires 64-bit version. 1: [14:38:56]: FCSetupWx: DIFx Event: 00000001 RETURN: DriverPackageInstallW (0xE0000235) 1: [14:38:56]: FCSetupWx: DriverPackageInstall(C:\Program Files (x86)\Common Files\Fortinet\FortiClient\ftvnic\ft_vnic.inf) failed (1) (err = -536870347) 1: [14:38:57]: FCSetupWx: DIFx Event: 00000001 ENTER: DriverPackageInstallW 1: [14:38:57]: FCSetupWx: DIFx Event: 00000003 (Win32 Err = 00000000) System does not work under WOW64 and requires 64-bit version. 1: [14:38:57]: FCSetupWx: DIFx Event: 00000001 RETURN: DriverPackageInstallW (0xE0000235) 1: [14:38:57]: FCSetupWx: DriverPackageInstall(C:\Program Files (x86)\Common Files\Fortinet\FortiClient\ftvnic\ft_vnic.inf) failed (2) (err = -536870347) 1: [14:38:58]: FCSetupWx: DIFx Event: 00000001 ENTER: DriverPackageInstallW 1: [14:38:58]: FCSetupWx: DIFx Event: 00000003 (Win32 Err = 00000000) System does not work under WOW64 and requires 64-bit version. 1: [14:38:58]: FCSetupWx: DIFx Event: 00000001 RETURN: DriverPackageInstallW (0xE0000235) 1: [14:38:58]: FCSetupWx: DriverPackageInstall(C:\Program Files (x86)\Common Files\Fortinet\FortiClient\ftvnic\ft_vnic.inf) failed (2) (err = -536870347) 1: [14:38:59]: FCSetupWx: MSI_InstallDrivers(),retval=1603 CustomAction CA_InstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 14:38:59: InstallFinalize. Return value 3. MSI (s) (44:2C) [14:38:59:817]: Note: 1: 2265 2: 3: -2147287035 MSI (s) (44:2C) [14:38:59:817]: User policy value 'DisableRollback' is 0 MSI (s) (44:2C) [14:38:59:817]: Machine policy value 'DisableRollback' is 0 MSI (s) (44:2C) [14:38:59:817]: Note: 1: 2318 2: MSI (s) (44:2C) [14:38:59:832]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1354396883,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1) MSI (s) (44:2C) [14:38:59:832]: Executing op: DialogInfo(Type=0,Argument=1033) MSI (s) (44:2C) [14:38:59:832]: Executing op: DialogInfo(Type=1,Argument=FortiClient) MSI (s) (44:2C) [14:38:59:832]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1]) Action 14:38:59: Rollback. Rolling back action: Rollback: Installing drivers MSI (s) (44:2C) [14:38:59:848]: Executing op: ActionStart(Name=CA_InstallDrivers,Description=Installing drivers,) MSI (s) (44:2C) [14:38:59:848]: Executing op: ProductInfo(ProductKey={6C0A3C5E-7725-49D8-A016-B3ADCACF61C2},ProductName=FortiClient,PackageName=FortiClient.msi,Language=1033,Version=100663305,Assignment=1,ObsoleteArg=0,ProductIcon=Icon_FCTLogo,,PackageCode={DF12A210-65E3-42CE-A889-79FC2223D4B4},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=1,ProductDeploymentFlags=3) Rollback: CA_HideCancelBeforeInstallDrivers MSI (s) (44:2C) [14:38:59:848]: Executing op: ActionStart(Name=CA_HideCancelBeforeInstallDrivers,,) Rollback: CA_CleanupBindingsOnInstall MSI (s) (44:2C) [14:38:59:848]: Executing op: ActionStart(Name=CA_CleanupBindingsOnInstall,,) Rollback: Uninstalling drivers MSI (s) (44:2C) [14:38:59:863]: Executing op: ActionStart(Name=CA_InstallDrivers_Rollback,Description=Uninstalling drivers,) MSI (s) (44:2C) [14:38:59:863]: Executing op: CustomActionRollback(Action=CA_InstallDrivers_Rollback,ActionType=3329,Source=BinaryData,Target=MSI_UninstallDrivers,CustomActionData=difx=C:\Users\todds\AppData\Local\Temp\DIFA41B.tmp;;ftsvnic=C:\Program Files (x86)\Common Files\Fortinet\FortiClient\ftsvnic\ftsvnic.inf;ndis6=;fortifilter_ndis6_3=C:\Program Files (x86)\Common Files\Fortinet\FortiClient\FortiFilter\FortiFilter.inf;;vnic=;vnic_ndis6_3=C:\Program Files (x86)\Common Files\Fortinet\FortiClient\ftvnic\ft_vnic.inf;) MSI (s) (44:78) [14:38:59:863]: Invoking remote custom action. DLL: C:\windows\Installer\MSI7CC.tmp, Entrypoint: MSI_UninstallDrivers 1: [14:38:59]: FCSetupWx(rollback): MSI_UninstallDrivers(difx=C:\Users\todds\AppData\Local\Temp\DIFA41B.tmp;;ftsvnic=C:\Program Files (x86)\Common Files\Fortinet\FortiClient\ftsvnic\ftsvnic.inf;ndis6=;fortifilter_ndis6_3=C:\Program Files (x86)\Common Files\Fortinet\FortiClient\FortiFilter\FortiFilter.inf;;vnic=;vnic_ndis6_3=C:\Program Files (x86)\Common Files\Fortinet\FortiClient\ftvnic\ft_vnic.inf;)

despeh · Answer

i faced the same issue as you. currently on win10 64 pro.

The issue was due to win10 driver signature verification.

refers to https://www.howtogeek.com/167723/how-to-disable-driver-signature-verification-on-64-bit-windows-8.1-so-that-you-can-install-unsigned-drivers/

use the option 2 to disable the driver verification, then install the MSI fortinet client as normal. when reach till the driver stage, it will prompt for driver installation approval.Select OK/Yes for multiple times and the VPN client will be successfully installed.

This method also applies to watchguard VPN client when facing issue to install the MS TAP v9 driver.

Hope this helps.

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