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fb1907
fb1907
New Member
May 25, 2017
Question

httpsd crash

  • May 25, 2017
  • 3 replies
  • 17029 views

Hello team,

 

I cannot access web gui via https. the https port is different from 443. When the service is restarted ( diag sys kill -httpsd id - )

the web gui is accessible. But after a 5-10 minutes, the issue is occurred again. And again the service is restarted, gui is normal for 5-10 minutes.

 

Is this issue regarding mtu size? Or is there any suggestion?

 

Thanks.

 

 

    3 replies

    cyb3rj
    cyb3rj
    New Member
    September 3, 2018

    I have the same.

    Pid: 18623, application: httpsd, Firmware: FortiGate-100E v6.0.2,build0163b0163,180725 (GA) (Release), Signal 6 received, Backtrace: [0x36c61ba6] [0x36c6f668] [0x36c704ca] [0x36c9c990] [0x36c9dbdc] [0x003c9a00] [0x003e2364] [0x003ea68c] [0x003d33a6] [0x004b210a] [0x004bdd54] [0x004bdd9e] [0x004b8590] [0x004b888a] [0x004b9bb6] [0x000301a2] [0x00033dec] [0x00032400] [0x0003357a] [0x00033b24] [0x36c61970]

    Ashik_Sheik
    Ashik_Sheik
    New Member
    September 3, 2018

    Hi

     

    This is not normal.Looks like you have bug in the software so my suggestion is to upgrade to next stable version .

     

    Regds,

     

    Ashik

    cyb3rj
    cyb3rj
    New Member
    September 3, 2018

    Hi,

     

    I am on the latest version.

    Firmware: FortiGate-100E v6.0.2,build0163(GA)

     

    Is this not the latest ?

    cyb3rj
    cyb3rj
    New Member
    September 4, 2018

    Hi,

    I will log a call with support but it does not happen the whole time but when it does it is SO frustrating!

    It happens on all browsers and pc's I try, so it is not the cash. All other views work (Destinations, applications... etc.) just not the "Sources" view.

    Cheers,

    Johan

    EngineeringGDS
    EngineeringGDS
    New Member
    September 19, 2018

    Dears,

    I'm Getting the same error while browsing Fortiview "Sources" tab and when choosing "now" from the Drop-Down list; "failed to get fortiview data".

    The issue started after upgrading to the newest firmware 6.0.2.

    Device: FGT81E

    Firmware: v6.0.2 build0163 (GA)

    Error:

    Pid: 03957, application: httpsd, Firmware: FortiGate-81E v6.0.2,build0163b0163,180725 (GA) (Release), Signal 11 received, Backtrace: [0x56cc0ee2]

     

    Please advise.

    testerics
    testerics
    Visitor III
    September 27, 2023

    The same here, on new 7.0.12 firmware, every 5-10 minutes:

     

    Log DescriptionApplication crashed

    Pid: 22349, application: httpsd, Firmware: FortiGate-80F v7.0.12,build0523b0523,230606 (GA.M) (Release), Signal 11 received, Backtrace: [0x7f7c014e10] [0x7f7b01bed4] [0x7f7b01bed4]

    parteeksharma
    Staff
    parteeksharma
    Staff
    September 27, 2023

    Hi testerics,
    For this process crash for httpsd, found in crashlog are unfortunately incomplete. I would suggest you to kindly open a TAC ticket along with the output of below , so that we can look into it and try to match this issue with any known issues related to crashes.

    diag debug crashlog read 
    exec tac report

    Regards,
    Parteek

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