High memory utilization.

Forum|Forum|2 years ago
May 20, 2024
3 replies
2812 views

Our customer is using 100F firewall with os version of v7.0.14,build0601,240206 (GA.M). Recently, we noticed that memory consumption is spiked up to 71.5% of the total memory. Upon checking the processes, we noticed that fnbamd process is consuming 12.2 % of the total memory.

What should I do to solve this issue.

Your assistance would be greatly appreciated.

FortiGate

Best answer by ozkanaltas

Hello @ywangchuk ,

fnbamd service is responsible for the remote authentication(LDAP, RADIUS,FSSO, etc.) process. Did you make any changes related to remote authentication? Do you see anything related to remote authentication in the system logs?

You can review these documents also.

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-How-to-do-initial-troubleshooting-of-high/ta-p/194874

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Basic-Troubleshooting-on-high-memory-or-high-CPU/ta-p/191669

My advice is, if you have a valid contract you can open the case to Fortinet Support. Fortinet engineers will thoroughly examine your device

ozkanaltasAnswer

Valued Contributor III

Hello @ywangchuk ,

fnbamd service is responsible for the remote authentication(LDAP, RADIUS,FSSO, etc.) process. Did you make any changes related to remote authentication? Do you see anything related to remote authentication in the system logs?

You can review these documents also.

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-How-to-do-initial-troubleshooting-of-high/ta-p/194874

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Basic-Troubleshooting-on-high-memory-or-high-CPU/ta-p/191669

My advice is, if you have a valid contract you can open the case to Fortinet Support. Fortinet engineers will thoroughly examine your device

srajeswaran

Staff

If you are looking for a quick fix, you may restart the process and check if the memory usage comes down.

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-restart-kill-all-processes-with-the/ta-p/194434
Ideally restarting the process is not expected to create any issues, but it is recommended to run these during non peak hours or maintenance windows to handle any unexpected issues (if any comes).

If you have a valid support contract you may open a ticket with our support team as suggested by @ozkanaltas to check further before restarting the process.

ywangchukAuthor

Explorer

@ozkanaltas @srajeswaran Thank you for your suggestion. Well noted I will try to contact support team.

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