HELP! Fortitoken issues.

2 replies
4660 views

Hello, forum. I need help ASAP. So I decided I wanted two-factor authentication on my Fortigate-30E. I was supposed to receive an authentication code or something like that to my email but I never received it. I'm now unable to get into my fortigate (GUI and CLI) because it is requesting a Fortitoken. I went to the Fortitoken page and now have a free license but I would think the previously stated activation comes first. I don't have a license for Support and I'm not apart of any organization. I'm just a aspiring network engineer that wanted something to practice on at home. Can someone help?

vdralioAnswer

Staff

Hi @themellowkid ,

I am sorry to hear that, but you have only one option now if that was the only admin account you have. Please follow the article below for more information:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Admin-user-lost-FortiToken-Token-is-not/ta-p/193487

After you can re-activate the free FortiTokens, please follow the article below:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-recover-trial-FortiToken-Mobile-serial/ta-p/194134?externalID=FD45863

https://community.fortinet.com/t5/FortiToken/Technical-Note-FortiToken-basic-troubleshooting/ta-p/194508?externalID=FD36637

Best Regards,

Vasil

vdralioAnswer

Staff

Hi @themellowkid ,

I am sorry to hear that, but you have only one option now if that was the only admin account you have. Please follow the article below for more information:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Admin-user-lost-FortiToken-Token-is-not/ta-p/193487

After you can re-activate the free FortiTokens, please follow the article below:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-recover-trial-FortiToken-Mobile-serial/ta-p/194134?externalID=FD45863

https://community.fortinet.com/t5/FortiToken/Technical-Note-FortiToken-basic-troubleshooting/ta-p/194508?externalID=FD36637

Best Regards,

Vasil

themellowkidAuthor

Visitor III

@vdralio thank you. What I found out today is that there is a account that you could use called maintainer. After getting in through the console port with that account I worked from there. I have access to the GUI and CLI. Thanks again.

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