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Question

Generic error when creating custom chart

Forum|Forum|2 years ago
December 17, 2023
12 replies
5493 views

I'm running a trial of the FortiAnalyzer VM and I am not able to create custom charts. When I try to use the Chart Builder to save a chart from either Log View or Custom View, I get a pink "not pass" banner error. I've experimented with several variables without success and am not sure how to proceed without a more detailed error message.

Is this a limitation of the trial license, or am I doing something wrong? Thanks.

FortiAnalyzer

AEK

SuperUser

Can you share the procedure and screenshot of the chart you are trying to create?

AEK

VaitoAuthor

Explorer

Sure, thank you for your response. I've attached a screenshot of the chart builder below. The procedure is simply:

Log View → Custom View (already saved) → Chart Builder → Save

The custom view is simply Web Filter logs from the past day with a few key columns selected, and sorted for a list of web category descriptions.

FortiAnalyzer Chart Builder.png

vraev

Staff

Dear Customer,

Please upgrade to 7.4.2. It will be available in the next days and review if the issue is resolved.
Best,

chall_FTNT

Staff

Just to add to what V.R.'s recommendation of upgrade to 7.4.2 ..

This bug seems relevant & has a fix newly added in 7.4.2:
947800 Attempting to save chart/dataset from chart builder in GUI results in error.
(the error is "not pass" by the way)

VaitoAuthor

Explorer

Thanks for the recommendation. After the upgrade for 7.4.2, the error has changed from "Not pass" to "Failed to save dataset and chart."

Because this is deployed in a K-12 institution and there are no users on site for the holidays, there are no logs for the selected time period and this may be the cause the of the current error. I will try again after some logs have been generated.

For what it's worth, it was my mistake to POC the latest version of FortiAnalyzer. I have run into two other bugs which I will address in separate posts if I cannot find a resolution elsewhere.

Appreciate the help so far.

MeminZ

New Member

@Vaito wrote:
I'm running a trial of the FortiAnalyzer VM and I am not able to create custom charts. When I try to use the Chart Builder to save a chart from either Log View or Custom View, I get a pink "not pass" banner error. I've experimented with several variables without success and am not sure how to proceed without a more detailed error message.

Is this a limitation of the trial license, or am I doing something wrong? Thanks.

Check the FortiAnalyzer documentation for any specific restrictions or requirements related to chart customization. The official documentation often provides valuable insights and troubleshooting steps.

vraev

Staff

Hi @Vaito ,
I would suggest to follow the recommendations of the article below:
https://community.fortinet.com/t5/FortiAnalyzer/Troubleshooting-Tip-FortiView-Top-Source-Addresses-and-Top/ta-p/269211

Also, please assure that every policy has logging all the information also the av and etc. profiles.

Best,

VaitoAuthor

Explorer

Thank you for the recommendation, but I get plenty of records in Log View and Custom View. I am not able to convert the queries into a chart, however.

SteveG2

New Member

I'm getting the same after upgrading FAZ to 7.4.2

Screenshot 2024-01-04 at 18.36.23.png

VaitoAuthor

Explorer

Do you have a licensed FortiAnalyzer instance? If so, I'm curious to see what TAC has to say. For my part, I gave up on the POC and have leveraged Graylog to get the insights we need.

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