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SWH
SWH
New Member
December 23, 2024
Question

FTM provision error: problem with SSL comm layer: server connection failed: SSL session failed

  • December 23, 2024
  • 1 reply
  • 1267 views

Hallo,

I get the following error when I provide a Forti Mobile Token to a user:

"FTM provision error: problem with SSL comm layer: server connection failed: SSL session failed"

 

nslookup fortitokenmobile.fortinet.com

the Authenticator can address the Fortimobile server.

That's the only suggestion I can find for this error, but it works and is obviously not my problem!

Any other hints to the error?
AuAuthenticator Vesion:

Firmware Version 6.6.2 build 1669 (GA)

 

i tried different Mobile Tokenss, same error.

Greetings Andree

1 reply

rbraha
Staff
rbraha
Staff
December 23, 2024

Hi Andree,

Check if there is any firewall policies doing any deep inspection towards FAC traffic, make sure that FAC has internet reachability.

SWH
SWHAuthor
New Member
December 23, 2024

Hi rbraha
Thanks for the quick reply!
It was the firewall, I had created a corresponding rule without ssl inspection, but it came after the catch all policy for internet access.
Moved the rule before that, now it works.

Best regards and Merry Christmas

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