FSSO Collector Agent - missing users
Hello Community,
I will try to be as brief as possible.
A couple of months ago, we installed the collector agent to our two main DCs and respectively the DC agent to a number of DCs across our SDWAN topology. Since the begin the majority of the users are not getting in "Currently logon users" list in FSSO even though when I try to logoff and logon again, even restarting the machine does not help, but when I check Event Viewer on DC the user is successfully logged in / Authenticated. Same thing for new user creation. What we have observed is that the DC agent has the information of the logged in users but the collector does not, it is like they are not synced. Another observation is that the same users appear constantly, a different users will be added to the users that appear on the FGT once in a while. We have a TAC case opened for 2 months with not much progress, we updated the collector to the version they suggested, we checked the registry in the KERBEROS on the DCs, we unistalled and reinstalled the collector and agents. We have now limited the implementation to one collector and two existing Domain Controller agents. In other words, we adjusted the scale of the deployment.
We have tested any given solution found on the forum i think. We also tried polling mode and the issue persist with the exact same users appearing on the FGT.
Any ideas would be helpful.
BR.