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Fried 61E

Forum|Forum|1 year ago
July 4, 2025
5 replies
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Hello:

I recently lost power to my FG-61E and it did not "come back up". The console scrolls the following error:

ata1: exception Emask 0x10 SAct 0x0 SErr 0x41c0000 action 0xe frozen
ata1: irq_stat 0x00000040, connection status changed

I performed a factory reset to no avail. Is my emmc fried? If so, should I even keep the unit?

#diagnose hardware deviceinfo dis

Disk SYSTEM(boot) 3.6GiB type: EMMC [EMMC] dev: /dev/mmcblk0
partition 247.0MiB, 152.0MiB free mounted: Y label: dev: /dev/mmcblk0p1(boot) start: 0
partition 247.0MiB, 152.0MiB free mounted: N label: dev: /dev/mmcblk0p2(boot) start: 0
partition ref: 3 2.9GiB, 2.8GiB free mounted: Y label: dev: /dev/mmcblk0p3 start: 0

# get hardware status

Model name: FortiGate-61E
ASIC version: SOC3
ASIC SRAM: 64M
CPU: ARMv7
Number of CPUs: 4
RAM: 1866 MB
EMMC: 3662 MB(MLC) /dev/mmcblk0
Hard disk: not available
USB Flash: not available
Network Card chipset: FortiASIC NP6LITE Adapter (rev.)

Thanks in advance

FortiGate

Best answer by Yurisk

EMMC is the flash drive, and if it was fried I don't think you would get that far in the boot. But it does seem like FGT lost the harddisk (122 Gb) with the reasons may be many - harddisk failure, FGT disk controller (ATA?) failure. Anyway, if you have Forticare - ticket and most probably RMA would be in line. If you don't - worth detaching the aforementioned harddisk, and attaching it somewhere else to know if its him who failed or FGT (not that it would help in either case any further).

BillH_FTNT

Staff

Hi RComb,

If you need to resolve this issue as soon as possible, I recommend contacting Fortinet TAC. I think the issue may be related to hardware or a cable connection between components. Please try powering off the device, wait for about 30 seconds, and then power it back on. In addition, I will also discuss this with our engineering team. Thank you

Regards

Bill

RCombAuthor

New Member

Thank you, Bill. I have performed the steps you have suggested, however, I am still receiving the error. I suspect that the SSD drive has failed.

YuriskAnswer

SuperUser

EMMC is the flash drive, and if it was fried I don't think you would get that far in the boot. But it does seem like FGT lost the harddisk (122 Gb) with the reasons may be many - harddisk failure, FGT disk controller (ATA?) failure. Anyway, if you have Forticare - ticket and most probably RMA would be in line. If you don't - worth detaching the aforementioned harddisk, and attaching it somewhere else to know if its him who failed or FGT (not that it would help in either case any further).

yurisk.info - all things Fortinet blog, no ads

RCombAuthor

New Member

Thank you and good point. If the EMMC had failed, it would not boot at all. I removed the SSD and re-seated it, however, I am still receiving the error. I suspect that the SSD drive has failed. I will attempt to replace it and see if that resolves the issue.

On the 61E data sheet, it mentions the LiteOn 128Gb M.2 2280 SSD. Do you know: is that the only compatible or recommended M.2 SSD for use with the 61E? Or, am I able to use a SanDisk 128G M.2 2280 SSD? Or even a 256G Samsung 2280 M.2?

Thank you, again

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