FortiWLC-50D account not accepted on https interface

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Hi,

we have a customer with a FortiWLC-50D

When we try to set some options, for example security profiles, system ask us a login.

Both our admin (level 15) accounts doesn't work.

Is there any other root account? Can we solve it via CLI?

Thanks Immagine 2024-06-27 184321.png

Wireless Controller

Stephen_G

Staff & Editor

Hi DadaConsulting,

If it helps, you can reset your root password for FortiWLC through the following steps: https://community.fortinet.com/t5/Wireless-Controller/Technical-Note-Reset-root-access-password-for-Infrastructure/ta-p/197102

Hope that helps,

Stephen

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Stephen_G - Fortinet Community Team

cjackson_ncl

Explorer II

If you are already logged into the WLAN controller and you are getting this prompt when trying to configure something, try it in a different browser i.e. Firefox. I have seen this issue on Edge and Chrome browsers on older versions of FortiWLC firmware.

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