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CDeford
CDeford
New Member
February 17, 2016
Question

Fortitoken Error

  • February 17, 2016
  • 2 replies
  • 5067 views

I have a user that recently upgraded his phone to a newer Iphone, he was using Fortitoken Mobile to authenticate to our 80D.

 

In order for him to use the Fortitoken Mobile on his new phone I had to send him another authentication code and have him add it to the app accordingly. With that said, it all works, but not without an error that pops up every time he opens the app up that states:

 

"Error: If you are attempting to restore Fortitoken Mobile to a new device, for your protection you must delete and then re-install all existing tokens"

 

I feel like we did that, anyone have a solution to this?

    2 replies

    emnoc
    emnoc
    New Member
    February 18, 2016

    I seen that also did the new phone ever had  fortitoken installed? Did you also un issued the token on the fgt?

     

     

    CDeford
    CDefordAuthor
    New Member
    February 18, 2016

    Yes, I disassociated it on the fortigate, then re-added it and sent another code to the user so he may apply it to his fortitoken mobile app on his new phone.

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