FortiSASE tcp session timeout

Forum|Forum|2 years ago
June 26, 2024
3 replies
1823 views

we have users connected FortiSASE and the traffic from a user to FortiManager Cloud & FortiAnalyzer Cloud showing Accept: session timeout on FortiSASE.

any one had this issue before and what's the fix?

FortiGateCloud

Best answer by donghui

it's now resolved by add forticloud.com as Split tunneling destinations

donghuiAuthor

New Member

it never takes the user to the GUI page, not sure it caused by latency

smaruvala

Staff

Hi,

- Can you check Received Packets and Sent Packets value in the FortiSASE traffic logs details?

- Usually the the reason " Accept: session timeout" seen when we have a situation in which SYN packet is sent but does not receive the SYN/ACK packet packet.

- Make sure it is matching the correct policy in FortiSASE.

- I would suggest you to open a support case to see if there are any issues in FortiSASE or not.

Regards,

Shiva

donghuiAuthorAnswer

New Member

it's now resolved by add forticloud.com as Split tunneling destinations

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