Fortinac update failed

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I want to update my fortinac 500F from version 7.2.4 to 7.4.x , when i try to ping the host update.fortinet.net to test if it's reachable or not it failed

image (3).png

FortiNAC

funkylicious

SuperUser

that dns entry doesnt seem to exist.

L.E. maybe you are trying to ping fnac-updates.fortinet.net

as for the update, do you have the password for updates user that is working?

you can launch a web browser and access fnac-updates.fortinet.net with it to see if it works, if not, maybe that's the issue.

"jack of all trades, master of none"

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