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Eijyyy
New Member
Mar 5, 2026 3:16 PM UTC
Question

FortiNAC Master Process is Down

i cannot acces the FortiNAC UI, i executed this command:
- execute service status nac

the output is:

- Master Process is Down!

 

image (1).png

2 replies

Jean-Philippe_P
Staff & Editor
Staff & Editor
Mar 8, 2026 11:04 AM UTC

Hello Eijyyy, 

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Jean-Philippe - Fortinet Community Team
AEK
SuperUser
SuperUser
Mar 8, 2026 5:17 PM UTC
  1. Which FortiNAC software version are you using? (get system status)
  2. Did it work fine before or it is a new deployment?
  3. Try search for the log file of nac.service to see if there are more details inside. I currently don't have a FNAC in my lab but the log files should be somewhere inside /bsc/campusMgr or /bsc/logs, or in case you don't find it then you may check if there are relevant logs in /bsc/logs/output.master
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