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2 replies

AEK
SuperUser
AEK
SuperUser
May 29, 2024

Hi

Which popup you mean? Message popup? Credentials popup? ...

Do you see the MacOS client is registered on FortiNAC? In host view do you see the agent column for this host in online status? or do you see a red bolt icon instead?

AEK
    rcpdkc
    rcpdkcAuthor
    Explorer II
    May 29, 2024

    The pop-up where we enter credentials does not come up. It does not appear to be online. There's a red bolt

    AEK
    SuperUser
    AEK
    SuperUser
    May 30, 2024

    A red bolt means the there is no communication between the agent and FNAC. It can be one of the following reasons:

    • Certificate is not installed or not trusted (the most common case)
    • Agent is down
    • Client firewall or network firewall may block the communication
    AEK
      rcpdkc
      rcpdkcAuthor
      Explorer II
      May 30, 2024

      I have set up the agent link but the popup where the user has to enter their information does not open?deneme.PNG

      AEK
      SuperUser
      AEK
      SuperUser
      May 30, 2024

      Actually I don't have experience with MacOS' PA. But if I follow the doc I see that you need to check the following output:

      sudo defaults read /Library/Preferences/com.bradfordnetworks.bndaemon.policy

      Value of LoginDialogDisabled should be 0 (zero), otherwise set it to 0 and restart the agent service.

      Just for info, on Windows clients that are part of the domain we don't need to enable this feature, since the user info is obtained automatically by PA and sent to FNAC. But on Mac I actually don't now if it is required, so I think you should check if there is a good reason for which you may need it.

      AEK
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