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Sinichi_Kudo
Sinichi_Kudo
Visitor III
February 5, 2026
Question

Fortimail Issue

  • February 5, 2026
  • 1 reply
  • 126 views

One User is currently experiencing:

1. All sent emails are deleted

2. Received emails are double in inbox

 

How to fix? Please help

1 reply

AEK
SuperUser
AEK
SuperUser
February 6, 2026
  1. Does the user have a specific outbound policy? If so then check the profiles used in that policy.
  2. Check the session logs to see why the e-mail is deleted, and to see which policy is handling his inbound/outbound mails.
AEK
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