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heyyo
heyyo
Explorer III
November 20, 2024
Question

FortiGate Cloud Status: Error Logging In

  • November 20, 2024
  • 1 reply
  • 2970 views

Hi,

 

I am seeing that error in my dashboard, and was planning to click the 'Activate' so I can log in button but its greyed out. I do not have the full subscription to the FortiGate Cloud. Is this the reason why?

 

Thank you

1 reply

dingjerry_FTNT
Staff
dingjerry_FTNT
Staff
November 20, 2024

Hi @heyyo ,

 

You did not share the error message or screenshot.

 

If you registered at https://support.fortinet.com , you should be able to check the License info for your FGT.

 

Here is the info about FortiGate Cloud license SKU:

 

https://docs.fortinet.com/document/fortigate-cloud/24.4.0/administration-guide/568218

 

Or if you can share your FGT SN, I can check it for you.

    heyyo
    heyyoAuthor
    Explorer III
    November 20, 2024
     

    This is the error I am seeing:

    ss_logginginerror.png

     

    I do not have full license for the FortiGate cloud. Could this be causing the issue?

     

    Thank you!

    dingjerry_FTNT
    Staff
    dingjerry_FTNT
    Staff
    November 20, 2024

    Did you register at https://support.fortinet.com ?

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