Fortigate blocking ticketmaster.com

Good morning all,

I am running into an issue where our Fortigate's firewall policy is blocking employees from logging into ticketmaster.com

When they try to login they are met with a screen that says:

Your Browsing Activity Has Been Paused We've detected unusual behavior on either your network or your browser.

To resolve this:

Sign in to your Ticketmaster account if you haven't already

Change your Wi-Fi or cellular network

Switch devices or move to a different location if possible

I have attemtped to add a policy rule that will stop all traffic from our lan to the wan with a destination of ticketmaster.com from being scanned by the various services, but it does not seem to fix the issue. Has anyone else ran into this? Or do you have another idea I can try?

Thanks so much