Fortigate access issue

Hi @Elkomy ,

What kind of the OTP method are you using? Email? SMS?

To be honest, if you have no access to FGT, we can do nothing to troubleshoot on FGT.

BTW, is this FGT in production or your lab?

Hi @Elkomy ,

I have figured out one workaround and tested it in my lab:

1) Set up one FMG (7.2.8 GA or 7.4.5 GA, both will support FortiOS 7.2.9);

2) If you are using FMG 7.4.5 GA, make sure to enable ADOM mode and create one ADOM for FortiGate type with 7.2;

3) In Device Manager view, click "Add Device" to add this FGT with one admin account with Super_admin profile (I hope your client did not delete the default admin account).  FMG will NOT ask for the token for two-factor authentication.

4) Once Import is done, either edit one existing admin account to disable the two factor authentication or create a new admin account with no two factor authentication with Super_Admin.

In my lab test, I created "test" admin account.

5) Push the changes back to the FGT.

You will regain the access to the FortiGate.