FortiEDR - Error Code OS settings outdated

Forum|Forum|1 year ago
April 9, 2025
4 replies
4116 views

Hello,
I am facing an error code to a random number of windows hosts (approximately 30/400 windows 11 home & windows 11 pro devices).
The mentioned devices has recently appeared in the state " Running (OS settings outdated" and the error code is "OS settings outdated". I have tried to reload & uninstall and re install the collector with no luck. The collector version is 5.2.6.0065.
Any ideas will be helpful in order to further troubleshoot the issue.

BR

FortiEDR

Best answer by BKP09

Hello,
TAC said is was a bug, we waited for the updat of the client and the issue resolved.

FortinetFort

Visitor III

I am having the same issue Windows 11 Pro 24H2

mvatansever

Explorer III

Hello,
Have you tried updating the Collector to version 5.2.7.0072? This version appears to resolve some OS compatibility issues.

BKP09Author

Explorer

I Upgraded since this was and the TAC's approach but no luck so far. In addition to the OS settings outdated there is also a growing number of disconnected hosts.

BKP09Author

Explorer

Upgrade did not help so far. Latest windows updates are installed to the mentioned devices. In addition to the OS settings outdated there is also a growing number of disconnected hosts. I have opened a TAC ticket and i am waiting for their feedback.

AhmedSwailem

Explorer

I started to face the same issue, Also opened a ticket.

OS edition: Microsoft Windows 11 Pro x64

OS version: 24H2

OS build: 26100.3775

Please update us here if you have any new updates.

Thanks

S0ck-Pupp3t

Explorer III

I started to see this a little bit. Watching for answers on this.

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