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si_young
si_young
New Member
July 4, 2017
Solved

Forticlient issues

  • July 4, 2017
  • 1 reply
  • 9180 views

Hello

 

We are experiencing a strange issue where endpoints (Usually servers) are randomly dropping the NIC's when Forticlient is installed and the only way to bring them back is to enable/re-enable the NIC or reboot (We are also noticing major performance issues). We have Forticlient 5.6 and all clients are registered with an EMS version 1.0.5.0132.  This is a freshly rolled out solution. Things I have tried are.....

 

1. Uninstalled and re-installed. 2. Disabled all functions one at a time and tested. 3. Disabled compliance.

4. Been through Windows logs. 5. Uninstall Forticlient - ONLY THING THAT FIXES THE ISSUE.

 

Not really sure what else to try. Anyone else seen this issue or got any ideas?

 

Cheers,

S.

    Best answer by Sebastiaan_Koopmans

    @Si.Young EMS 1.2.1 is out so maybe that could be an solution? otherwise try Forticlient 5.4.3 with EMS 1.05. Dont have this issues here with that combination.

    1 reply

    Travis
    Travis
    New Member
    July 6, 2017

    I have had some similar issue with the 1.0.5 and 5.4.1

    I have also had some issues with FortiClient reporting correctly to FortiAuthenticator.

     

    I still have not gotten a satisfactory resolution. 

     

    Have you had any luck?

    Sebastiaan_Koopmans
    Sebastiaan_KoopmansAnswer
    New Member
    July 7, 2017

    @Si.Young EMS 1.2.1 is out so maybe that could be an solution? otherwise try Forticlient 5.4.3 with EMS 1.05. Dont have this issues here with that combination.

    emnoc
    emnoc
    New Member
    July 7, 2017

    I would 1st read  the rls notes for  EMS 1.0.5 & 1.2.1 and any issues   and then the same with  FC versions rls notes and any supported issues.

     

    Than open a ticket with  FTNT-TAC.

     

    ken

     

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