FortiAnalyzer Cloud Error Code

Forum|Forum|2 years ago
June 10, 2024
4 replies
3309 views

I am using a FortiGate 40F with version 7.2.8 and I attempted to download a license for FortiAnalyzer Cloud, but when putting in my timezone and clicking "Submit" to proceed, I get this error below:

Fail to download license, please give it try later. [Error_code: -3040]

I am not sure what may be causing this error but I am curious to know if others may know what this error entails as I was unable to find an answer for this.

hongj

New Member

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jasonhong

Staff & Editor

The error suggests that there is no valid FortiAnalyzer Cloud license registered to your FortiCare account, hence, you will not be able to download the FAZ Cloud license via FortiGate.

You can check if the FAZ Cloud license is purchased and registered to your FortiCare account.

Here is a link to the steps on how to register a product:
https://community.fortinet.com/t5/Customer-Service/Technical-Tip-Fortinet-Support-Portal-for-Product-Registration/ta-p/192738?attachment-id=9072&cmd=displayKC&docType=kc&externalId=FD32312

netcon_fmtcAuthor

New Member

I looked into the Enterprise Protection License a little further and discovered FortiAnalyzer Cloud does not come with the Enterprise Protection License. That sheds light on my issue there. However, I am facing another issue with FortiGuard Cloud Sandbox, and I am receiving error code -3025, but I have confirmed it is included in my license. I am looking into that error.

vraev

Staff

Hi @netcon_fmtc ,

Both FortiGate and FortiAnalyzer needs to be under the same customer account (FAZ Cloud).

Best,

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