External access

FG620B 4.0 MR2 Patch 1 build 0279 I have a complete config built and ready to be tested in production. I also have a 4 hour tech call that came with the purchase and I would like to use it. In order for this to happen support needs remote access. This device is sitting in a different network so I need to edit a new port for a DSL line and create policies just for access in and browsing. I am using a spare port for a WAN link but I must be missing something. port14 , public ip static, admin access = http, https, ssh, ping It seems to me that just having this interface config with admin access I should be able to ping it, but i can not. I can ping out to any public IP from the cli. If I use that static ip in a browser from the dev (local) network it launches the GUI admin page, but it is not reachable from the outside. I created a VIP and forwarded that to the local interface of the firewall to see if that worked but it didn' t. Still can' t ping the firewall. I have a log in the Analyzer - status = deny source - my production ip destination - my VIP Policy ID- 0 <<<<----- ?? Protocal -1 Subtype - Violation Thanks in advance.