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mmbenidt
New Member
July 4, 2019
Solved

Error: Invalid DNS Server - Cellular Data

  • July 4, 2019
  • 6 replies
  • 14527 views
Hi— I use FortiClient with cellular data both directly on a Verizon iPhone and through ‘hotspot’ (on the phone) to connect an iPad and Windows laptop. As of about 2 weeks ago, I began receiving an Error: Invalid DNS Server message each time I try to connect any device through the cellular network. Any WiFi network works without issue and connection is no problem, however the cellular network can not connect. I used a colleagues Verizon phone with FortiClient and entered my credentials— no issue. I’ve contacted Verizon who says there’s nothing wrong with my line and to contact Apple or Fortinet for support. Uninstalling and reinstalling the app has not yielded any result. Anyone else experiencing? Any ideas or suggestions on how to resolve? Thanks!!
    Best answer by mnmw

    We are experiencing the same problem with the Forticlient VPN.  However, it only occurs specifially when we use the Verizon hotspot with an IPAD.   It appears to work okay on a Windows laptop.   We have an open ticket with Fortinet support on this.  

    6 replies

    mnmw
    mnmwAnswer
    New Member
    July 12, 2019

    We are experiencing the same problem with the Forticlient VPN.  However, it only occurs specifially when we use the Verizon hotspot with an IPAD.   It appears to work okay on a Windows laptop.   We have an open ticket with Fortinet support on this.  

    mmbenidt
    mmbenidtAuthor
    New Member
    July 27, 2019
    If you happen to receive an answer to this issue, I would love to know the resolution. This is a continuing issue that we can’t seem to figure out. Thanks!
    dekker
    New Member
    August 29, 2019

    Hello,

     

    I'm having a similar issue.

    Any feedback on the support ticket?

     

    Thanks!

    vsepulveda
    New Member
    November 8, 2019

    1. Go to SSL-VPN_Settings 2. Go to Tunnel Mode Client Settings 3. Under DNS Servers, click Specify tab          A.Define DNS 1 as 8.8.8.8 (Google)          B.Define DNS 2 as 208.91.112.53 (Fortinet DNS)

    jeanzinti
    New Member
    November 9, 2019

    vsepulveda wrote:

    1. Go to SSL-VPN_Settings 2. Go to Tunnel Mode Client Settings 3. Under DNS Servers, click Specify tab        A.Define DNS 1 as 8.8.8.8 (Google)        B.Define DNS 2 as 208.91.112.53 (Fortinet DNS)

    Thanks.

    resolved my problem

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