EMS Internal Error

Forum|Forum|3 years ago
May 15, 2023
8 replies
6914 views

Hello,
We installed EMS server (7.2.0) in HA mode.
We installed client version in 7.2.0 (generated by the server himself).
When we try to subscribe to the Telemetry/management server we have an error : "EMS internal error"
We tried to set the public domaine name of the EMS server and we also try the invitation code. Same error message for both.
We tried from other version of Forticlient (7.0.8) we still have the same error message "EMS internal error"
We tried also to disable both, antivirus and firewall from servers but we still have the same error message from Forticlient.
Can somebody help us here on this ?
Thx,

FortiClient EMS

Anthony_E

Staff

Hello Nicolas,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

Best Regards

srajeswaran

Staff

Are you able to telnet to the EMS IP and port (8013 by default) from the client machine? Trying to isolate if network issue is resulting in the error?