Embarrassing Ethernet Issue Solved
I am a network engineer so keep the laughter down to a minimum. I had a situation where I was replacing my Cisco ASA5505 with a Fortigate 40F. I had all kinds of issues with throughput and SSL resets from my Cisco phone after the swap.
The Cisco ASA5505 only has 100Mbps Ethernet interfaces. 100Mbps is a 4 wire Ethernet configuration using 1,2,3,6 pins of the 4 wires. The Fortigate has 1000Mbp eight wire interfaces.
For some reason, when the AT&T technician installed my modem and ran the Ethernet cable back to where my firewall was set up, he split the 8 wires into 2 four wire jacks. I did not know this.
What I found out. I could not get the Fortigate to negotiate 1000Mbps with the modem. I used the 100Mbps setting thinking I had something wrong with the modem. I replaced the modem and it still did not work.
One day I was looking at the two jacks laying on the floor, one with a connection to the Fortigate and one sitting empty. I thought to myself what is that? I blew away all the dust to see what the AT&T technician did and thought oh no, this is the issue.
I re-terminated the ends to be a single cable and all was fixed.
