Skip to main content
adem_netsys
Explorer III
Nov 24, 2023 8:13 AM UTC
Solved

Collector Installation Error

Hello,

 

We received a "set_dns_retcode" error on one of our devices while installing the collector, but when we ping over the hostname, it resolves the ip. what can we do?

scheehan_FTNT
Staff & Editor
Nov 24, 2023 2:14 PM UTC

Hello

 

While running configFSM script on collector, you may try enter 127.0.0.1 as a testpinghost instead of any public or private domain like google.com and check if the install gets completed successfully.

2 replies

scheehan_FTNT
Staff & Editor
Staff & Editor
Nov 24, 2023 2:14 PM UTC

Hello

 

While running configFSM script on collector, you may try enter 127.0.0.1 as a testpinghost instead of any public or private domain like google.com and check if the install gets completed successfully.

adem_netsys
Explorer III
Dec 5, 2023 10:34 AM UTC

Hello,

 

Instead of google.com we enter the gateway. we installed a few more collectors with the same dns and gateway but we did not get such an error in others.

Risk and Resilience in the Age of AI. An OT Thought Leadership Summit for Houston's Critical Infrastructure Leaders. Date: Thursday, December 3, 2026. Time: 8:30 am - 1:30 pm (CT). Location: The Westin Houston, Memorial City | 945 Gessner Road, Houston, TX 77024