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adem_netsys
Explorer III
November 24, 2023
Solved

Collector Installation Error

  • November 24, 2023
  • 1 reply
  • 1824 views

Hello,

 

We received a "set_dns_retcode" error on one of our devices while installing the collector, but when we ping over the hostname, it resolves the ip. what can we do?

Best answer by scheehan_FTNT

Hello

 

While running configFSM script on collector, you may try enter 127.0.0.1 as a testpinghost instead of any public or private domain like google.com and check if the install gets completed successfully.

1 reply

scheehan_FTNT
Staff & Editor
Staff & Editor
November 24, 2023

Hello

 

While running configFSM script on collector, you may try enter 127.0.0.1 as a testpinghost instead of any public or private domain like google.com and check if the install gets completed successfully.

adem_netsys
Explorer III
December 5, 2023

Hello,

 

Instead of google.com we enter the gateway. we installed a few more collectors with the same dns and gateway but we did not get such an error in others.