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Philgre
New Member
Dec 10, 2019 4:39 PM UTC
Question

client-disconnected-by-wtp

 

I often have customers who lose their wireless connection.if I look in the Fortianalyzer I have this log

 

.Someone has an idea why?

How to stabilize customer connections?

 

--------------------------------------------------------------------------------------------------------------------------------------------

Actionclient-disconnected-by-wtp EncryptionN/A Levelnotice ReasonUnspecified reason

Securit

 

Actionclient-disconnected-by-wtp EncryptionN/A Levelnotice Reason Reserved  0

Securit

 

----------------------------------------------------------------------------------------------------------------------------------------------

 

Thank you for your help !

    9 replies

    kposney
    New Member
    Jan 3, 2020 4:30 PM UTC

    same boat

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    paidamouni
    New Member
    Apr 7, 2021 5:56 PM UTC

    Same here. did you ever find a solution?

    Translate
    joshc
    New Member
    Jul 25, 2021 4:01 PM UTC

    Same here

    Translate
    SONA
    New Member
    Sep 17, 2024 4:17 AM UTC

    Same Here with FAP431F managed by Fortilan Cloud. Clients report that lose wifi connection, on logs we see 

    client-disconnected-by-wtp: Unspecified reason.
     
    Did you ever find a solution?
     
    thanks
    Translate
    jwebboverlandpark
    Explorer
    Sep 18, 2024 8:09 PM UTC

    I am getting these random disconnects as well.  I have opened a ticket and uploaded logs. Standing by!(LOL) Capture.JPG

     

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    Tajfun
    Explorer
    Nov 20, 2024 12:54 PM UTC

    Any news in this topic ?

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    rjona
    Explorer
    Apr 28, 2025 7:46 PM UTC

    Did anyone find any solution for this issue?

    Translate
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