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John_Paul_Morris
John_Paul_Morris
New Member
August 22, 2012
Question

Cannot View Dashboard

  • August 22, 2012
  • 8 replies
  • 15545 views
Hi All, When I log on to the admin console via https I do not see the dashboard. Is there any way I can get this available again by using the cmd line? I have tried following the configuration below but when I get to the line ' edit 2' which is the 7th line down I get an error ' Command fail. Return code -361' http://kb.fortinet.com/kb/microsites/microsite.do?cmd=displayKC&externalId=FD33178 Any help would be greatly appreciated. Regards, JP

    8 replies

    rwpatterson
    rwpatterson
    New Member
    August 22, 2012
    Some firmware versions had this problem. Which one are you running? An upgrade may be your best course of action. Also, have you tried alternative browsers?
    John_Paul_Morris
    John_Paul_MorrisAuthor
    New Member
    August 23, 2012
    Hi Bob, Thanks for the reply. Are current Firmware is FG310B-4.00build441. I noticed that there was a change in configuration since the dashboard disappeared. but when I try to enter the config below I get an error code 361. config global config system admin edit " usergroup" set vdom " root" config dashboard-tabs edit 1 command fail. Return code -361 any ideas?
    rwpatterson
    rwpatterson
    New Member
    August 23, 2012
    You' re still running the first release of MR3. That was some of the buggiest stuff ever known to man! I would schedule some down time, reboot, make a backup before you lose the GUI again, then UPGRADE! I doubt anyone here would disagree. As far as getting into the unit now without a reboot, your chances are very slim.
    John_Paul_Morris
    John_Paul_MorrisAuthor
    New Member
    August 23, 2012
    Thanks Bob, Just out of interest, can you tell me when the MR3 was first released and is there any link to a list of firmware releases for the 310B? I would like to know how far behind we are in terms of updates. Thanks, JP
    rwpatterson
    rwpatterson
    New Member
    August 23, 2012
    If you look at the dashboard, I believe next to the firmware version, the date released (or created) is shown. As far as a list goes, the best I could do for you is this link:http://support.fortinet.com/forum/tm.asp?m=86591&p=1&tmode=1&smode=1
    erez_ben_ami
    erez_ben_ami
    New Member
    August 27, 2012
    i dont know if you already tried it, but chrome doesn' t show the dashboard. try with IE.
    John_Paul_Morris
    John_Paul_MorrisAuthor
    New Member
    August 27, 2012
    Thanks but I have tried IE already - same thing
    jmac
    jmac
    New Member
    August 27, 2012
    Try this from a command window: diag sys dashboard reset then log out and log back on.
    John_Paul_Morris
    John_Paul_MorrisAuthor
    New Member
    August 27, 2012
    Hi, No luck. I am pretty sure that if I could get the memory usage down I could fix this issue. At the moment there is a process forticron which is using nearly 60% of the system memory. I would like to free up this memory without any downtime. JP
    jmac
    jmac
    New Member
    August 27, 2012
    Here' s another short term workaround. Create a new administrator user and log in with that account. Different users have different dashboard settings and a new user account may get you access for now.
    John_Paul_Morris
    John_Paul_MorrisAuthor
    New Member
    August 29, 2012
    As the fortigate appears to be in kernal conserve mode at the moment I cannot make any changes, that includes creating a new administrator account. The high memory usage appears to be caused by the process ' forticron' does anyone know if this process can be killed without affecting the function of the router?
    John_Paul_Morris
    John_Paul_MorrisAuthor
    New Member
    August 31, 2012
    diag sys dashboard reset
    Hi jmac, this worked for me, thanks.
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