cannot ping or http after configuring sdwan static route

Hi @BusinessUser 

Thank you for posting your query.

SDWAN configuration does not affect the wan interface access.

Could you please confirm the routing table to check whether the configured route is available in the RIB table or not?

get router info router-table details

get router info routing-table database

If you see the route in the inactive state then check the performance sla in SDWAN whether it is up or dead.

Regards
Priyanka

- Have you found a solution? Then give your helper a "Kudos" and mark the solution

If you are unable to ping or access HTTPS after configuring a new static route on the SD-WAN interface, it's essential to troubleshoot the issue step by step. Here are some common troubleshooting steps to identify and resolve the problem:

1. **Check the Static Route Configuration**:
- Verify that the static route you added on the SD-WAN interface is correctly configured. Double-check the destination network, gateway (next hop), and subnet mask.

2. **Routing Table**:
- Ensure that the new static route has been added to the routing table of the device.
- Check the routing table to confirm that the traffic is being directed to the correct next hop.

3. **Default Route**:
- Make sure that you still have a default route (0.0.0.0/0) pointing to the WAN interface. Without this route, your device may not know how to send traffic to the internet.

4. **Firewall Rules**:
- Review the firewall rules on your device. Ensure that there are no rules that might be blocking ICMP (ping) or HTTPS traffic.
- Confirm that there are rules allowing traffic from the WAN interface to the SD-WAN interface.

5. **SD-WAN Policies**:
- Check the SD-WAN policies and ensure that they are correctly configured to route traffic to the desired destinations over the appropriate interfaces.
- Verify that the SD-WAN policy for internet-bound traffic is correctly set to use the WAN interface.

6. **Physical Connection**:
- Confirm that the physical connection between the WAN interface and your internet gateway is secure and functional. Ensure that the cables are properly connected.

7. **Gateway Device Configuration**:
- If your SD-WAN device is not the edge device connecting to the internet, check the configuration of the gateway device (e.g., router or modem) connected to your WAN interface.
- Ensure that the gateway device is configured to allow traffic from your SD-WAN device.

8. **Packet Capture**:
- You can use packet capture tools or diagnostics on your SD-WAN device to trace the path of packets leaving the WAN interface and entering the SD-WAN interface. This can help pinpoint where the issue is occurring.

9. **Log Analysis**:
- Review system logs and logs related to the SD-WAN configuration. Look for any error messages or indications of issues.

10. **Rollback Configuration**:
- If you made changes to the configuration just before the issue occurred, consider rolling back to the previous configuration to see if the problem is resolved.

11. **Vendor Support**:
- If you are unable to identify and resolve the issue, consider reaching out to your device's vendor support or consulting with a network specialist who can provide assistance.

It's important to approach troubleshooting systematically and document your steps and findings to help diagnose and resolve the issue effectively. Additionally, ensure that any changes you make to the configuration are done carefully to avoid disrupting network connectivity further.

Hi,

Based on my understanding, changing the static route with the SDWAN interface won't affect anything.

However, I would like to confirm whether you've set the gateway for WAN1 inside the SDWAN configuration.

Could you please provide your SDWAN configuration?

config sys sdwan

show full