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yuki8401
Explorer
June 20, 2023
Solved

Authentication failure

  • June 20, 2023
  • 3 replies
  • 13641 views

The problem we are facing is how to login into the fortiwifi device.

We put username: admin and password: leave blank as the manual instructed but it is not working. And it shows " Authentication failure", how can solve this problem? 

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    Best answer by srajeswaran

    Looks like someone has set the password already.Is this a new device? If you can't find the password, you may need to reset it as described in https://community.fortinet.com/t5/FortiGate/Technical-Tip-Resetting-a-lost-admin-password/ta-p/197045

    3 replies

    srajeswaran
    Staff
    Staff
    June 20, 2023

    Looks like someone has set the password already.Is this a new device? If you can't find the password, you may need to reset it as described in https://community.fortinet.com/t5/FortiGate/Technical-Tip-Resetting-a-lost-admin-password/ta-p/197045

    Christian_89
    Contributor III
    June 20, 2023

    Hello

    It looks like someone has already set a PW.

    I would like to reset the AP.

     

    RobertTucker
    New Member
    June 24, 2023

    Ensure you're using the correct default credentials. If the issue persists, try a factory reset or contact technical support.