Skip to main content
TomWhi
New Member
April 18, 2018
Question

Admin Page logon loop

  • April 18, 2018
  • 3 replies
  • 35213 views

I've deployed a FortiManager 5.4.5 VM in my Hyper-V test environment and every time I logon I always get sent back to the logon page. 

 

I have tried changing the password in the CLI (locally on the VM) and logging on with that but it still has the same issue - I cannot login.  

 

What is strange is that when I present the wrong credentials it tells me they are wrong, however when I enter the correct ones I am looped back around to the login page. 

 

I've tried Chrome and IE and it has the same issue. 

 

I'm stuck and frustrated! Does anyone have any tips for browser configuration or have seen this before and know the fix? 

    3 replies

    tsimeonov_FTNT
    Staff
    Staff
    April 18, 2018

    Hi  Tom, Does it happens when you are login through the HTTP only? It works ok with HTTPS, right? Perhaps http-redirect is disabled?

     

    Try to enable it if it disabled: #config sys admin setting #set admin-https-redirect enable # end

     

    Cheers,

    Tsvetan

    TomWhi
    TomWhiAuthor
    New Member
    April 19, 2018

    Thanks for the reply, Tsvetan. 

     

    It seems the auto redirect is enabled by default - something I hadn't noticed until your post.  Therefore when I launched the page I was automatically directed to https. 

     

    I have used your commands to disable the https redirection, there to test on http to see if that helps but sadly I am still in a loop. 

     

    Any other tips or tricks would be appreciated! 

    papapuff
    New Member
    January 21, 2019

    hi there..I know old thread, but now I'm experiencing this. any solution for this?

     

    yonathanhartoko
    New Member
    March 11, 2019

    Hi, I had the same issue, have you managed to solve the problem?

    TomWhi
    TomWhiAuthor
    New Member
    March 11, 2019

    Unfortunately not :( 

    Dave_Hall
    New Member
    March 11, 2019

    A possible laundry list of things to check/try:

    [ul]
  • Confirmed the time/timezone on the VMHost is set correctly/same with the FM.
  • Check/confirm the correct security certificate is correct/found. (This came up recently and I think is what papapuff is referring to.)
  • Check your user ID is assigned the correct adom/admin profile; Likewise, check the admin profile to see if it is correctly setup.
  • Check the system event log for possible clues.[/ul]

     

     

     

     

     

  • Renato_MT
    New Member
    February 1, 2023

    (FortiAnalyzer for Docker)

    In my case, the issue was the lack of a volume for the container:

     

    "You must also map ports and persistent data storage for the FortiAnalyzer image to run correctly". 

     

    Cordially,

    Mailon G. Botega