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CrawfCol
CrawfCol
New Member
December 13, 2021
Question

Admin access from the Internet

  • December 13, 2021
  • 2 replies
  • 2295 views

We could happily browse from the Internet to our FortiGate 200F until Friday.  We can no longer browse and wonder what we need to check to re-enable this.

 

In addition, at the same time our VPN IPSEC Tunnel stopped working.

 

Any ideas?

2 replies

mhe
mhe
Explorer II
December 13, 2021

Wild guess: default gateway has/was changed

CrawfCol
CrawfColAuthor
New Member
December 13, 2021

Not as far as I am aware.  Where to check?

 

The fact that the VPN started failing at the same time as the access from the Internet to the admin console, I thought might have given a better clue?

pavankr5
Staff
pavankr5
Staff
July 28, 2023

Hello @CrawfCol,

> Navigate to "System" > "Network" > "Interfaces" and check the status of the WAN (internet-facing) interface. Ensure it is up and has the correct IP settings (IP address, subnet mask, gateway).

> From  FortiGate CLI  perform a ping test to 8.8.8.8 or ping google.com. If the ping is successful, it indicates a working internet connection.

> Make sure the gateway IP address specified on the WAN interface is correct.

>  If everything seems fine on the FortiGate side, check with your Internet Service Provider

 

Thanks,

Pavan

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