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Omyo2071
Omyo2071
New Member
June 2, 2021
Question

7200 Error in fortclient

  • June 2, 2021
  • 1 reply
  • 6211 views

6/2/2021 9:13:51 PM info sslvpn date=2021-06-02 time=21:13:50 logver=1 id=96602 type=securityevent subtype=sslvpn eventtype=status level=info uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN service started successfully" vpnstate= 6/2/2021 9:14:01 PM info system date=2021-06-02 time=21:14:00 logver=1 id=96823 type=systemevent subtype=system eventtype=status level=info uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="Checking for updates" 6/2/2021 9:16:03 PM error sslvpn date=2021-06-02 time=21:16:02 logver=1 id=96603 type=securityevent subtype=sslvpn eventtype=error level=error uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN tunnel connection failed" vpnstate= vpntunnel="Alex VPN" vpnuser=41721741 remotegw=156.200.99.150 6/2/2021 9:16:30 PM error sslvpn date=2021-06-02 time=21:16:29 logver=1 id=96603 type=securityevent subtype=sslvpn eventtype=error level=error uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN tunnel connection failed" vpnstate= vpntunnel="Alex VPN" vpnuser=41721741 remotegw=156.200.99.150 6/2/2021 9:18:17 PM error sslvpn date=2021-06-02 time=21:18:16 logver=1 id=96603 type=securityevent subtype=sslvpn eventtype=error level=error uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN tunnel connection failed" vpnstate= vpntunnel=Alex-VPN vpnuser=41721741 remotegw=156.200.99.150 6/2/2021 9:19:36 PM error sslvpn date=2021-06-02 time=21:19:35 logver=1 id=96603 type=securityevent subtype=sslvpn eventtype=error level=error uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN tunnel connection failed" vpnstate= vpntunnel="Alex VPN" vpnuser=41721741 remotegw=156.200.99.150 6/2/2021 9:30:15 PM error sslvpn date=2021-06-02 time=21:30:14 logver=1 id=96603 type=securityevent subtype=sslvpn eventtype=error level=error uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN tunnel connection failed" vpnstate= vpntunnel="Alex VPN" vpnuser=41721741 remotegw=156.200.99.150 6/2/2021 9:33:41 PM error sslvpn date=2021-06-02 time=21:33:40 logver=1 id=96603 type=securityevent subtype=sslvpn eventtype=error level=error uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN tunnel connection failed" vpnstate= vpntunnel="Alex VPN" vpnuser=41721741 remotegw=156.200.99.150 6/2/2021 9:35:12 PM info sslvpn date=2021-06-02 time=21:35:11 logver=1 id=96602 type=securityevent subtype=sslvpn eventtype=status level=info uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=127.0.0.1 devicemac=N/A site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN service started successfully" vpnstate= 6/2/2021 9:47:48 PM error sslvpn date=2021-06-02 time=21:47:47 logver=1 id=96603 type=securityevent subtype=sslvpn eventtype=error level=error uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN tunnel connection failed" vpnstate= vpntunnel="Alex VPN" vpnuser=41721741 remotegw=156.200.99.150 6/2/2021 9:50:32 PM error sslvpn date=2021-06-02 time=21:50:31 logver=1 id=96603 type=securityevent subtype=sslvpn eventtype=error level=error uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN tunnel connection failed" vpnstate= vpntunnel="Alex VPN" vpnuser=41721741 remotegw=156.200.99.150 6/2/2021 9:54:07 PM error sslvpn date=2021-06-02 time=21:54:06 logver=1 id=96603 type=securityevent subtype=sslvpn eventtype=error level=error uid=F99840959AB84884A511CA37C1EF3FE1 devid=FCT8003655748677 hostname=DESKTOP-PUF9C2H pcdomain=N/A deviceip=192.168.1.9 devicemac=34-c9-3d-2b-3d-88 site=N/A fctver=7.0.0.0029 fgtserial=FCT8003655748677 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19041)" user=LENOVO msg="SSLVPN tunnel connection failed" vpnstate= vpntunnel="Alex VPN" vpnuser=41721741 remotegw=156.200.99.150

 

Those are the logs for an error while im trying to connect to the VPN on my new laptop and getting an error but when i tried on my old one it was working tried password reset didn't work the error is Credential or SSLVPN configration is wrong 

    1 reply

    RachelGomez123
    RachelGomez123
    New Member
    November 10, 2022

    According to Fortinet support, the settings are taken from the Internet options. The Internet Options of the Control Panel can be opened via Internet Explorer (IE), or by calling inetcpl.cpl directly.

     

    Windows Logo + R
    Press the Win+R keys enter inetcpl.cpl and click OK.

    Run inetcpl.cpl
    FortiClient Credential or ssl vpn configuration is wrong. Internet Options Delete personal settings
    Select the Advanced tab

    Click the Reset… button. If the Reset Internet Explorer settings button does not appear, go to the next step.

    Click the Delete personal settings option

    Click Reset

    Open Internet Options again.

    Go back to Advanced tab

    Disable use TLS 1.0 (no longer supported)

    Add website to Trusted sites
    Add the SSL-VPN gateway URL to the Trusted sites. Usually, the SSL VPN gateway is the FortiGate on the endpoint side.

    Internet Options Add SSL-VPN gateway URL to Trusted Sites
    Go to the Security tab in Internet Options and choose Trusted sites then click the button Sites. Insert the SSL-VPN gateway URL into Add this website to the zone and click Add.

    Note: The default Fortinet certificate for SSL VPN was used here, but using a validated certificate won’t make a difference.


    Furthermore, the SSL state must be reset, go to tab Content under Certificates. Click the Clear SSL state button.

    Internet Options Clear SSL state
    The SSL VPN connection should now be possible with the FortiClient version 6 or later, on Windows Server 2016 or later, also on Windows 10.

    Don’t get success yet ?
    If you haven’t had any success up to this point, don’t despair now, there is more help available, may the following is the case!

    Credentials or SSLVPN configuration is wrong
    If you may use an FortiClient 7 on Windows 10 or Windows 11, then create a new local user on the FortiGate and add it to the SSL-VPN group.

    create a new local user on the FortiGate
    Add the user to the SSLVPN group assigned in the SSL VPN settings.Try to verify the credentails using the web mode, for this in SSL-VPN Portals the Web Mode must my enabled.


    Note that the group with the affected user is assigned under SSL-VPN Settings at Authentication/Portal Mapping.

    FortiGate SSL-VPN Settings Authentication/Portal Mapping
    Try to authenticate the vpn connection with this user.

     

    Regards,

    Rachel Gomez

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