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HS08
Valued Contributor
August 13, 2024
Question

2FA Switch to Authenticator App

  • August 13, 2024
  • 3 replies
  • 1374 views

Hello,

 

My 2FA to login to this community portal is used email, now how i can change from email to authenticator app?

3 replies

ozkanaltas
Valued Contributor III
August 13, 2024

Hello @HS08 ,

 

You can follow this guide to change your 2FA method email to FortiToken APP. 

 

In the second step, you need to select FortiToken.

 

https://community.fortinet.com/t5/Customer-Service/Customer-Service-Tip-Two-Factor-Authentication-2FA-improvement/ta-p/300987

 

Or you can just click security credentials after logging into the "support.fortinet.com" website. After clicking, the related page allows you to change your 2FA preferences. 

 

image.png

 

manjuna2
New Member
August 13, 2024

I just want something that works easily and has a cloud backup option (even though technically this is not the most secure). I was between this and Google Authenticator, and most folks seems to recommend Authy.

sw2090
SuperUser
SuperUser
August 13, 2024

In my case the way described in the linked document did not work. The requried button simply was missing there in my account. Customer Service than did it for me.

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