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robinh007
robinh007
Explorer III
April 23, 2025
Solved

2FA Code from Custom Email

  • April 23, 2025
  • 2 replies
  • 1602 views

Hello,

 

Email-based two-factor authentication has been successfully enabled for users, including SSL VPN users, who are now receiving OTPs via email without any issues. The OTP emails are currently being sent from the email address "DoNotReply@fortinet-notifications.com." Is it possible to modify the sender's email address to align with our domain (e.g., example@test.com)?

Best answer by SimranRana

Hello,

You can specify your own custom SMTP server on firewall instead of using the default one:
How to configure SMTP using custom server... - Fortinet Community

2 replies

fabs-net
fabs-net
Explorer III
April 23, 2025

Hi,

 

which Firmware are you running?

Have you already set up a custom SMTP server on the FortiGate?

Please take another look at the following article, where the topic is described again:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Unable-to-send-FortiToken-email-using-custom-SMTP/ta-p/317048

 

KR Fabian

Every packet has a journey.
    robinh007
    robinh007Author
    Explorer III
    April 24, 2025

    Thank you @fg_muc 

    we are running 7.4.4.

    SimranRana
    Staff
    SimranRanaAnswer
    Staff
    April 23, 2025

    Hello,

    You can specify your own custom SMTP server on firewall instead of using the default one:
    How to configure SMTP using custom server... - Fortinet Community

      robinh007
      robinh007Author
      Explorer III
      April 24, 2025

      Thank you @SimranRana 

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