phAnomalyWorker & phAnomalyMaster services DOWN

Forum|Forum|2 years ago
November 20, 2023
7 replies
3162 views

Greetings

Hi guys, can I get some help with this issue please, these services are DOWN, running FortiSIEM 7.2 on Rocky Linux 8.8 (Green Obsidian) after fresh install it went down.

(see the image)

Thank you!

Fortisiem

Best answer by premchanderr

hi @Gwamm and @Antonio2022 ,

As per release notes FortiSIEM 7.0.0, 7.0.1 and 7.0.2 cannot be installed with FIPS option.

If you have this option enabled, can you schedule a downtime and disable this.

Steps to disable FIPS:

- Take a snapshot of VM, so can revert in case of issue.
- Run configFSM.sh, select the following to disable FIPS
i. Set Time Zone: Select "2 No"
ii. Select what you would like to configure: Select "1 Supervisor"
iii. Select operation: select "disable_fips"
iv. Run Configuration Command: Select "Run"

Link: https://docs.fortinet.com/document/fortisiem/7.0.2/release-notes/911411/whats-new-in-7-0-2

Anthony_E

Staff

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

Best Regards

Anthony_E

Staff

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

Best Regards

Antonio2022

New Member

I am having the same issue where 'phAnomalyWorker' is 'down' in two workers after an upgrade.

The worker was rebooted two times and phAnomalyWorker still down.