Troubleshooting Tip: Map view error

This article describes how to troubleshoot the FortiManager map view error.

FortiManager.

In FortiManager, there is a list of features that can use the Map View, which is on Device Manager -> SD-WAN Monitor ->AP Monitor and VPN Monitor.

Here are the steps to troubleshoot, if any of the features showing the below error.

1. Make sure to have the correct compatibility between the FortiGate and FortiManager.

Related document:

FortiManager Support for FortiOS

2. FortiManager should have internet access.

    

    

3. DNS should be working and able to resolve the below domain:

    

   > mapserver-subca2001.fortinet.com

    

   

    

    

4. MapServer test should be successful:

    

   diagnose system mapserver test

    

   

    

    

5. It should contain a signed Fortinet SUBCA, CA Certificate in FortiManager.

    

   

    

   If a web proxy is configured, make sure it is the same for steps 2 and 3.

    

   If the issue persists, share the 'execute tac report' together with all output from the steps for TAC to troubleshoot further.

    

   Special note:

    

   • FortiAnalyzer/FortiManager must have access to https://mapserver.fortinet.com/ to register and get a Google Map license.
   • The client/admin PC must also have an Internet connection and access to Google, Google Maps and  https://mapserver.fortinet.com/, for the browser to be able to download and display the Google Maps and the overlay.

    

Related articles:

Troubleshooting Tip: FortiAnalyzer Threat Map

Troubleshooting Tip: Troubleshooting the FortiManager SD-WAN monitor

Technical Tip: Update device geo coordinates under FortiAnalyzer device manager using Tcl script from FortiManager

Outgoing Ports FortiAnalyzer

Outgoing Ports FortiManager