Troubleshooting Tip: Map view error

Description

This article describes how to troubleshoot the FortiManager map view error.

Scope

FortiManager.

Solution

In FortiManager, there is a list of features that can use the Map View, which is on Device Manager -> SD-WAN Monitor -> AP Monitor and VPN Monitor.

Follow the steps described below to troubleshoot if any of the features show the following error.

1. Make sure to have the correct compatibility between the FortiGate and FortiManager (see the Compatibility Tool).

Related document:

FortiManager Support for FortiOS

2. FortiManager should have internet access.

    

    

3. DNS should be working and able to resolve the below domain:

> execute ping mapserver-subca2001.fortinet.com

2. MapServer test should be successful:

diagnose system mapserver test

3. It should contain a signed Fortinet SUBCA, CA Certificate in FortiManager.

If a web proxy is configured, make sure it is the same for steps 2 and 3.

If the issue persists, share the 'execute tac report' together with all output from the steps for TAC to troubleshoot further.

Special note: 

• FortiAnalyzer/FortiManager must have access to https://mapserver.fortinet.com/ to register and get a Google Map license.

• The client/admin PC must also have an Internet connection and access to Google, Google Maps and https://mapserver.fortinet.com/, for the browser to be able to download and display the Google Maps and the overlay.

Related articles:

• Troubleshooting Tip: FortiAnalyzer Threat Map

• Troubleshooting Tip: Troubleshooting the FortiManager SD-WAN monitor

• Technical Tip: Update device geo coordinates under FortiAnalyzer device manager using Tcl script from FortiManager

• Outgoing Ports FortiAnalyzer

• Outgoing Ports FortiManager