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naveenk
Staff
naveenk
Staff
May 18, 2020

Technical Tip: FortiGate Cloud switch region

  • May 18, 2020
  • 0 replies
  • 13684 views

Description

 

This article describes how to switch regions in the FortiGate Cloud portal and how to move FortiGates between FortiGate Cloud regions.

 

Scope

 

FortiGate, FortiGate Cloud.

Solution

 

Go to FortiGate Cloud. On the FortiGate Cloud home page, the list of FortiGates added to the FortiGate Cloud can be viewed under Assets -> Asset list.
On the top right of the portal, select the option 'Region' and choose the desired region from the dropdown. 

 

cloud_region.png

 

region_dropdown.png

 

Moving a FortiGate to a new FortiGate Cloud Region within the same FortiGate Cloud account:

  1. Log out of FortiGate Cloud from the FortiGate GUI under System -> FortiGuard.

 

fortiguard_logout.jpg

 

logout_prompt.png

 

In v7.6 or later:

 

7.6.png


This causes FortiGate to show offline/inactive in the previous region.

 

fortigate cloud_offline.png

 

  1. Activate FortiGate Cloud from the FortiGate GUI and select the desired region. The email/password should match the master FortiCloud account.

 

region_us.png

 

If the 'Domain' dropdown selection is showing only US, run the commands below to update the FortiGuard server update location:

Technical Tip: Only US domain is visible in FortiGate Cloud activation widget

 

config system fortiguard
    set update-server-location automatic
end

 

region_global.png

 

If the FortiGate Cloud connection was previously migrated from a different FortiCloud account, it is not possible to activate FortiGate Cloud from the FortiGate GUI. In this case, see the FortiGate Cloud CLI login steps in the article: Technical Tip: Migrate a FortiGate Cloud account to another one.

 

execute fortiguard-log login <account_email> <account_password> <GLOBAL | US | EUROPE>

The FortiGate will show 'Active' in the new region.


region_global_switch.png

 

Notes:

  1. Historical FortiGate logs are not moved between FortiGate Cloud regions.
  2. Migration of logs between different regions is not currently supported. The historical logs remain visible in the previous region; any new logs are visible in the new region.
  3. If the changing region on the FortiGate cloud is not available and is grayed out, as shown below.  

 

slovepreet_0-1759177665199.png

 

This would be because the FortiGate is not registered with the account that is used to log in to the FortiGate Cloud. Only the master user will be able to switch the regions. If the sub-user wants to switch the region, the user has to log in with the IAM account, not with the regular email account. More information about the IAM account is found here: Adding IAM users.

 

Related articles:

Technical Tip: FortiGate Cloud Japan region

Technical Tip: How to change FortiGate's server location for FortiGate Cloud
Technical Tip: Unable to see FortiGate on FortiGate-Cloud

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