Technical Tip: FortiGate Cloud logs storage

Description

This article describes where the logs on the FortiGate Cloud are stored, depending on the version used.

Scope

FortiGate Cloud.

Solution

The region where the logs are stored has changed as a result of new features added to both the free and subscriber editions of FortiGate Cloud.

• One can store and access the logs from the FortiGate cloud when using the licensed version, provided that the FortiGate is located in the 'US' region.

• It is kept in the 'Global' region if the free FortiGate Cloud version is used.
  

Note: If the portal displays the region 'Global', retention logs are stored in Canada. See the image below for reference.

It does not function as intended while using the free version and having the FortiGate portion of region US on the FortiGate Cloud.

To fix the issue, log out and reactivate the FortiGate Cloud using the appropriate region by following the related articles.

Related articles:

Technical Tip: Change FortiCloud account

Technical Tip: How to register and activate a FortiCloud account

Technical Tip: No VDOM Logs in FortiGate Cloud