Technical Note: Customized captive portal page will not load on client devices
Description
Scope
Solution
This article addresses an issue where the customized captive portal page will randomly not load up on client devices.
When the internal captive portal SSID is configured in bridge mode the customized page will not load up and either the default page or no page will be seen.
When the internal captive portal SSID is configured in bridge mode the customized page will not load up and either the default page or no page will be seen.
Scope
All controller models. Firmware versions 8.0, 8.1, 8.2, 8.3.
Solution
The root cause is that when the custom CP option is selected as “Customized” before importing the customized HTML pages, files are not getting pushed to the AP.
The following steps provide a workaround to get the customized captive portal page without rebooting the AP.
1) Import the customized pages.
2) Select the mode as “Customized” and click on “change mode”.
This can then be verified by refreshing the page and confirming that it is now on the custom page now.
Test with the device and it should get the custom captive portal page.
The following steps provide a workaround to get the customized captive portal page without rebooting the AP.
1) Import the customized pages.
2) Select the mode as “Customized” and click on “change mode”.
This can then be verified by refreshing the page and confirming that it is now on the custom page now.
Test with the device and it should get the custom captive portal page.
