Meru Technical Note - Unable to view controller GUI from a wireless client

Unable to view controller GUI from a wireless client. Three ESS profiles were created and they were mapped to three different VLANs. GUI was not accessible from any wireless client connected to these ESSIDs.

KB ARTICLE TYPE: Troubleshooting

RELATED PRODUCTS: All Controllers.

RELATED SOFTWARE VERSIONS: All SD versions.

KEYWORDS: controller, ESSID, GUI

STEPS TAKEN FOR TROUBLESHOOTING:

STEP 1: Logged on to controller through GUI and navigated to “Configuration” > “Devices” > “Controller”.

STEP 2: Turned ON the “Management By Wireless Station“feature here. Equivalent CLI command: meru(config)# management wireless

STEP 3: Web UI was accessible from the IP address of the VLAN interface.

STEP 4: Also created a new ESS profile configured for “No Tunnel“option. Wireless client connected to this SSID was able toaccess GUI from the management IP address.

RESOLUTION: GUI was accessible from wireless station.

ROOT CAUSE: Wireless Client was a part of a VLAN. It could not reach the management IP address of the controller as it was from a different subnet.