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Staff & Editor

Created on ‎04-24-2025 08:24 AM Edited on ‎08-25-2025 04:18 AM By Moderator

Article Id 389169

Troubleshooting Tip: Error while installing FortiClient version 7.4.3 in Windows ARM

Description

This article describes an issue while trying to install the FortiClient version 7.4.3 on a Windows ARM. If the user uses an .exe file, it may present a message similar to the following, stating that the Setup Wizard ended prematurely because of an error.

 

Forticlient .png
Scope FortiClient.
Solution

This issue has already been addressed by the developers, and the fix should come in a newer FortiClient release. As a workaround, users can use the .msi installer instead of the .exe, which fixes the issue.

 

  1. Execute the .exe installer until the wizard opens:

 

forticlient_wizard.png

 

  1. Navigate to C:\ProgramData\Applications\Cache\<GUID of fclient ver>\7.X.X.XXXX.

 

forticlient_msi_directory_example.png

 

  1. Copy the .msi file to a known directory.

 

forticlient_msi_file.png

 

  1. Follow the installation steps until it is finished.

 

forticlient_finished.png

 

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