Technical Tip: Resolving Remote Node Unreachable issue on FortiSOAR Agent Node

Check the the agent status usingthe  command below:

# systemctl status cyops-integrations-agent.service

Ensure that all outputs in /etc/host of FortiSOAR master and agent respectively are defined correctly, so both nodes can resolve to each other's hostname and FQDN.

Run the following command below on the FortiSOAR master node to restart the following services:

# systemctl restart cyops-postman
# systemctl restart cyops-integrations-agent

Additionally, restart the service below on the Agent node:

# systemctl restart cyops-integrations-agent