Technical Note: Troubleshooting database backup failure
Description
This article provides basic troubleshooting steps for database backup failures.
Symptoms include "Database Backup Failure" events.
Solution
Backups work with remote backups disabled
SSH Backups
- Navigate to System > Settings > System Management > Remote Backup Configuration in the UI and check for spaces in the remote path. See related KB article below for details.
- Click Test SSH Connection button.
- If connection test fails, verify the remote server can PING eth0 IP address of Control Server.
FTP Backups
- Navigate to System > Settings > System Management > Remote Backup Configuration in the UI and verify the directory specified in the Remote Path exists on remote server.
- Verify the remote server can PING eth0 IP address of Control Server.
- Attempt FTP session from Control Server CLI. Type
ftp <ip address or name of remote server>
If a ">" is returned, type bye to exit.
If session hangs, type CTRL-C to stop.
Backups still fail with remote backups disabled
Login to the Control Server CLI as root and check for sufficient disk space. Type
df -h
Contact Support for further assistance.
Related Articles
Technical Note: Spaces in Back Up Path Causes SSH Backups to Fail