Troubleshooting Tip: How to resolve the error 'User device store query error (error code: -1)'
| Description | This article describes how to resolve the error 'User device store query error (error code: -1)' under the 'Assets & Identities' and 'Asset inventory Monitor' widgets. |
| Scope | All FortiOS. |
| Solution | The error 'User device store query error (error code: -1)' is usually caused by high memory usage for unified queries.
In this case, the solution may be to clear up the memory with the following command:
diagnose user-device-store unified clear
If the problem is not resolved with the command above, proceed to collect the output of the debug commands below and attach the logs to a new TAC ticket for further analysis.
diagnose debug enable diagnose user-device-store unified debug disable diagnose wad debug enable category info |
