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mle2802
Staff
Staff
Feb 7, 2025 3:02 PM UTC

Troubleshooting tip: Error 'Entry not found in datasource' when adding/binding VLAN interface

  • Apr 16, 2026 12:03 PM UTC
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Description This article describes how to troubleshoot and fix the error 'Entry not found in datasource' when adding/binding a VLAN interface. 
Scope FortiGate.
Solution

The error 'Entry not found in datasource' is observed when adding a VLAN interface as a member in a software switch.

Screenshot 2025-02-06 215506.png

 

Checking the software switch interface reveals that there is a VLAN or multiple VLANs binding to it.

Screenshot 2025-02-06 215720.png

 

Remove the VLAN interface binding to the software switch and try to re-add the other VLAN interface as a member.

Screenshot 2025-02-06 220016.png

 

Note:
After successfully adding the VLAN as an interface member, when creating a new VLAN and binding it to the software switch, a conflict will occur and the new VLAN will not be possible to bind to the switch itself.

Screenshot 2025-02-07 095523.png


When binding a VLAN interface to a physical interface with the addressing mode set to 'Dedicated as Ethernet Trunk', the same error will be observed.

 

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