Technical Tip: Resolving maximum user groups limitation on FortiGate

Description

This article describes the resolution for the maximum number of User Groups limitation on FortiGate devices. The user may encounter an error message indicating that the maximum number of entries has been reached when attempting to create new User Groups.

Scope

FortiGate.

Solution

When attempting to create a new group and the message below appears, consider the following actions to resolve the issue:

Refer to the Maximum Values table in the Fortinet documentation for the appropriate FortiGate model: Maximum Values Table.

• Verify whether the number of configured User Groups has reached the maximum supported limit.

• If the limit has been reached, consider consolidating, removing, or reorganizing existing User Groups to make room for new group entries.
  

This verification will help determine whether the issue is related to the platform's maximum supported configuration limits.