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warshad
Staff
warshad
Staff
July 31, 2022

Technical Tip: FortiToken Mobile push function error: 'Token denied or timeout (-7105)'

  • July 31, 2022
  • 0 replies
  • 19855 views
Description This article describes that when the push function is used, the following error message, 'Token denied or timeout (-7105)', is displayed, and authentication may not be received.
Scope FortiGate.
Solution

This error occurs because the data pushed by the FortiToken Mobile App ('Approve' or 'deny') does not arrive at the corresponding FortiGate.

 
 

Screenshot_20220731-170152_FortiToken Mobile.jpg

 

Forticlient_info.jpg

 

Check the following:

  • The FortiGate IP is entered correctly in the FortiGate's ftm-push settings.
  • If FortiGate IP DNAT is set from the top with the correct public IP address.
  • 'FTM' is set in allowaccess for the FortiGate interface setting.
  • 'Trusthost' is set up in FortiGate Manager.

 

Push data is data accessed from the outside to FortiGate. If 'Trusthost' is set, the source IP of the push data is not included in Trusthost, so it will be blocked.

 

If this is the case, it is possible to add an administrator account without Trusthost configuration.

 

If FortiToken Cloud is used, push can be used even if all administrators have set up Trusthost.
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